Privacy Policy

Tech On Call HVAC

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You respond to our advertisements and tells You about Your privacy rights and how the law protects You. We use Your Personal Data to contact and support you, as well as to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Tech On Call HVAC.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the advertisement, website, or application.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to other companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

First and last name
Email address
Phone number
Location details such as your address, city or country
Any other data such as personal preferences, requirements or comments

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service , including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

This Privacy Policy was last updated on 2024/04/03 13:02:11

Contact Us

If you have any questions about this Privacy Policy, You can contact us via email at [email protected]

Privacy Policy

Tech On Call HVAC

Effective Date: September 15, 2026

Tech On Call HVAC ("Tech On Call HVAC," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, request HVAC services, communicate with us, or voluntarily opt in to receive SMS text messages from our business.

Information We Collect

Depending on how you interact with us, we may collect your name, phone number, email address, service address, billing information, appointment details, HVAC service preferences, and other information you voluntarily provide.

We may also collect technical information such as your IP address, browser type, device information, website activity, and referring website. Information may be collected through website forms, telephone calls, emails, cookies, analytics tools, and other business communications.

How We Use Your Information

We may use collected information to:

Respond to inquiries and service requests.
Schedule, confirm, and manage HVAC appointments.
Provide estimates, service updates, and customer support.
Send SMS messages when you have provided the required consent.
Send promotional communications where legally permitted and appropriately authorized.
Process payments and maintain business records.
Improve our website, services, and customer experience.
Prevent fraud, protect security, and comply with legal obligations.

SMS Opt-In and Mobile Information

If you voluntarily opt in to receive text messages from Tech On Call HVAC, we may collect and use your mobile phone number, consent record, and relevant message history to operate our SMS program and provide the communications you requested.

SMS opt-in data and consent information will not be sold or rented to third parties for their own marketing purposes.

We do not share, sell, or transfer your SMS opt-in data or consent information to third parties or affiliates for their own marketing or promotional purposes.

We may disclose information to service providers that help us operate our business, such as authorized SMS delivery providers, CRM platforms, scheduling systems, hosting providers, and customer support platforms. These providers may process information as needed to perform services for us and subject to appropriate contractual or legal protections. We do not authorize them to use your SMS opt-in data for their own marketing.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics, and similar technologies to remember preferences, understand website usage, measure advertising performance, and improve our services.

You may be able to control cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled. Where required by law, we will request appropriate consent before using non-essential tracking technologies.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, or disclosure. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Information Retention

We retain information for as long as reasonably necessary to provide services, maintain business and consent records, resolve disputes, meet legal requirements, and enforce our agreements. Retention periods may vary depending on the type of information and the purpose for which it was collected.

Your Rights and Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also ask questions about our data practices or request information about how we process your data.

You may unsubscribe from SMS messages at any time by replying STOP. You may request SMS assistance by replying HELP. You may also contact us to update your information or ask questions about your consent.

Opting out of promotional communications does not necessarily prevent us from sending essential service-related communications when they are necessary to fulfill a requested service or transaction and are permitted by applicable law.

Children's Privacy

Our services and SMS program are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under 13 through our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy to the extent permitted by law.